Your privacy is our commitment

1 Introduction and Scope

gbage ("we", "our" or "platform") provides a reliable online casino and sports betting service for users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy ("policy") applies to the gbage website gbage.cam and all services connected to it. By using this platform you consent to the data processing practices described in this policy.

This policy applies from the time of your account registration throughout the entire period of your use of the platform. If you do not agree with any condition of this policy, please refrain from using our platform.

2 Data Collection

gbage collects various types of information to deliver its services properly and to ensure user security. A detailed description of the information collected is provided below.

2.1 Information Provided Directly

During account registration and management you provide the following information:

• Full name and date of birth
• Email address and password
• Mobile number
• Identity document details (national identity card or passport)
• Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
• Address and residential information

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version and operating system
• Time, date and duration of access to the platform
• Pages viewed and links clicked
• Gaming activity history and betting records
• Geolocation information (where applicable only)

2.3 KYC Verification Information

gbage follows the Know Your Customer (KYC) process to verify your identity and maintain financial security. This process may involve collecting copies of government-issued identity documents and any documents required to prove account ownership.

3 Purpose of Data Use

gbage uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Account registration, verification and management
• Processing deposits and withdrawals
• Providing gaming and betting services without interruption
• Delivering bonuses and promotional offers
• Providing customer service and support

3.2 Security and Compliance

• Preventing fraud, money laundering and other illegal activities
• Meeting KYC and age verification requirements
• Implementing responsible gaming policies
• Protecting the security and integrity of the platform

3.3 Development and Analysis

• Improving platform performance
• Personalizing the user experience
• Sending relevant promotions and offers (subject to your consent)
• Statistical analysis for service improvement

4 Sharing Data with Third Parties

gbage does not sell or rent your personal information to any third party. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We may share information with trusted service providers such as payment processors (bKash, Nagad, Rocket, Upay), game software providers and IT service organizations. All such partners operate under strict confidentiality agreements and use only the information necessary to provide the specific service.

4.2 Legal Obligations

We may be required to disclose information to authorities when necessary to comply with a court order, government directive or applicable law. Any such disclosure will always be limited to the minimum information required.

4.3 Business Transfers

In the event of a business merger, acquisition or restructuring, user information may be transferred. In such circumstances we will notify you in advance and the new entity will be required to comply with the terms of this privacy policy.

5 Cookies and Tracking Technologies

The gbage website uses cookies and similar tracking technologies. These technologies help ensure the smooth operation of our platform and improve the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, manage security tokens and store your preferred language and settings.

5.2 Analytical Cookies

We use analytical cookies to analyze patterns of platform use and to improve services. This information is processed in a fully anonymous manner.

5.3 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

gbage applies industry-standard security measures to protect your personal information. Our security infrastructure consists of the following components:

6.1 Technical Safeguards

• All data transfers secured by SSL encryption
• Advanced encryption technology (AES-256) applied to data storage
• Firewall and intrusion detection systems
• Regular security reviews and audits
• Two-Factor Authentication facility

6.2 Organizational Safeguards

• Following a minimum privilege policy for data access
• Staff training on privacy and data protection
• Strict data processing agreements with third parties
• Security incident response plan

7 Data Retention Period

gbage retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained while the account is active.
• Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Financial transaction records may be retained for an extended period due to audit and legal requirements.
• At the end of the retention period, information is securely deleted or anonymized.

To learn about specific retention periods, contact us at [email protected].

8 Your Rights

As a user of gbage you have the following rights over your personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you and how it is being used. A request for this information can be submitted.

8.2 Right to Correct Information

If there are any errors or gaps in your stored information you can correct or update them. This can be done through account settings or with the help of the support team.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete all information if legal obligations exist.

8.4 Right to Object to Processing

You may object to marketing communications or to the processing of your information for specific purposes. After receiving such a request we will action it as quickly as reasonably possible.

8.5 Right to Lodge a Complaint

If you have any concerns or complaints about our data processing practices, contact us directly at [email protected]. We will endeavor to resolve your complaint within 30 business days.

9 Privacy of Minors

gbage's services are strictly for those aged 21 and above. We do not knowingly collect or process the personal information of any minor.

As part of the age verification process we confirm a user's age at the time of registration. If information comes to our attention that a user is under 21 years of age, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].

10 Policy Changes

gbage may update this privacy policy from time to time. Changes may be prompted by the introduction of new services, legal changes or changes in platform operations.

For significant changes we will notify you in the following ways:

• A notification will be displayed on the platform
• A notification will be sent to the registered email address
• The "Last Updated" date at the top of this page will be changed

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please contact the support team to close your account.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

We generally respond to privacy-related requests within 30 business days. For urgent matters, contacting us via live chat is the fastest option.